Legal

Privacy
Policy.

This policy explains how Neo Pendulum (Pty) Ltd collects, uses, stores, shares, and protects personal information when you use this website, book a consultation, send an enquiry, or engage us for software, design, security, testing, or AI-integration services.

Last updated: March 9, 2026
South Africa focused
POPIA and PAIA aligned draft

1. Overview

Responsible party: Neo Pendulum (Pty) Ltd, Cape Town, Western Cape, South Africa.

We process personal information in a way that is intended to be lawful, reasonable, and proportionate to the purpose for which it is collected. This includes information submitted through our website, our consultation flow, email conversations, and project delivery discussions.

This website is directed primarily at business owners, founders, operators, and decision-makers seeking website development, SaaS development, cybersecurity review, testing, UX and design support, or AI-integration services.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Identity and contact data such as your name, email address, phone number, company name, and job title.
  • Enquiry and business data such as your industry, project goals, technical requirements, design needs, security concerns, and information relevant to an AI integration or testing discussion.
  • Scheduling data when you book a meeting through our site or through a scheduling provider such as Calendly.
  • Correspondence and document data if you email us, upload documents, or share records to support a consultation or service request.
  • Technical data such as IP address, browser type, device information, page interactions, and hosting logs collected when you visit the site.
  • Cookie and embedded-service data where site functionality or third-party tools rely on cookies or similar technologies.

Please do not send special personal information or highly sensitive records unless they are necessary for the service requested and we have asked for them.

3. How We Use Information

We use personal information only for purposes connected to the relationship or request, including to:

  • respond to enquiries and determine whether we can assist you;
  • schedule and prepare for consultations;
  • prepare proposals, technical recommendations, design direction, security review notes, or AI-related guidance;
  • deliver contracted services, support, and project communications;
  • operate, secure, improve, and troubleshoot the website and our internal systems;
  • maintain records, comply with law, and manage business risk; and
  • send service-related updates and, where permitted, limited direct marketing that you can opt out of.

We process information only where there is a valid reason to do so, such as consent, a request made by you before contracting, performance of a contract, a legal obligation, or a legitimate business purpose that does not unreasonably override your privacy rights.

4. Sharing, Operators, and Cross-Border Transfers

We do not sell personal information. We may share it with trusted operators or service providers where reasonably necessary to run the business or deliver services. Examples include hosting providers, cloud storage providers, email tools, scheduling tools, payment or invoicing tools, professional advisers, and regulators where disclosure is legally required.

If information is processed or stored outside South Africa, we will take reasonable steps to ensure that transfer is lawful and that the information remains appropriately protected.

Third-party services linked from or embedded in this site may process information under their own privacy policies. That includes scheduling or video meeting platforms used during booking and consultation flows.

5. Security, Retention, and Cookies

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, and disclosure. No internet-based system can guarantee absolute security, so we cannot promise that a transmission or stored record will always be fully secure.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business continuity, or to comply with legal, accounting, or recordkeeping obligations. When information is no longer needed, we will delete, de-identify, or securely destroy it where practical.

This site may use essential cookies, server logs, and embedded third-party technologies to support functionality, security, and performance. If additional analytics or marketing tools are added later, this policy should be updated accordingly.

6. Your Rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, request deletion where retention is no longer justified, object to certain processing, or withdraw consent where processing depends on consent.

You may also opt out of direct marketing at any time. To protect privacy and security, we may ask for reasonable proof of identity before acting on a request. If a formal access request is required, PAIA procedures may also apply.