1. Acceptance of These Terms
By accessing or using this website, submitting an enquiry, or booking a consultation with Neo Pendulum (Pty) Ltd, you agree to these Terms and Conditions. If you do not agree, you should not use the site or submit information through it.
If we later enter into a quotation, statement of work, proposal, support agreement, or other signed service document with you, that document governs the paid engagement and prevails over these website terms to the extent of any inconsistency.
2. Permitted Website Use
You may use this site only for lawful purposes and in a way that does not damage the site, interfere with its operation, or infringe the rights of NeoPendulum or any third party.
- You may not attempt to gain unauthorised access to the website, forms, connected systems, or any underlying infrastructure.
- You may not scrape, copy, republish, frame, or exploit site content in a misleading, unlawful, or abusive manner.
- You may not use the website to transmit malware, spam, fraudulent requests, or offensive or unlawful content.
We may suspend, restrict, or terminate access to the website if we reasonably believe misuse is taking place.
3. Enquiries, Consultations, and General Information
The information on this website is provided for general business and informational purposes only. It does not constitute legal advice, tax advice, investment advice, or a guarantee of technical, commercial, regulatory, or grant-related outcomes.
Submitting an enquiry or booking a consultation does not by itself create a client relationship. A client relationship starts only when scope, commercial terms, and responsibilities are accepted in writing by both sides.
Any early discussions, timelines, design concepts, architecture notes, testing plans, or AI-related expectations are indicative only unless formally confirmed in a written agreement.
4. Paid Services and Project Terms
Website development, SaaS development, cybersecurity review, testing, design, UX research, WordPress work, and AI integration services are typically delivered under a separate proposal, quote, statement of work, or services agreement. That document may define scope, deliverables, timing, dependencies, fees, payment terms, ownership, support, and change control.
Unless a separate written agreement says otherwise:
- all delivery timelines depend on access, feedback, approvals, and third-party dependencies;
- software, website, and automation outcomes depend on the accuracy and completeness of the information and access you provide;
- AI integration and security work does not guarantee the behavior of third-party models, platforms, or providers outside our control; and
- we may use third-party platforms, APIs, hosting providers, scheduling tools, and cloud services as part of delivery.
5. Intellectual Property, Client Materials, and Confidentiality
Unless otherwise stated, the website design, copy, branding, layout, and original materials on this site belong to Neo Pendulum (Pty) Ltd or its licensors and are protected by applicable intellectual property law.
If you submit files, content, briefs, brand assets, or other materials to us, you confirm that you have the right to do so and that our use of those materials for the requested purpose will not infringe the rights of any third party.
Confidentiality obligations for projects should be set out in a separate written agreement. In the absence of such an agreement, both parties should still act reasonably and avoid disclosing clearly confidential business information without permission, except where disclosure is required by law.
6. Third-Party Services, Warranties, and Liability
This website may include links to or integrations with third-party platforms and services. We do not control those providers and are not responsible for their availability, content, security, policies, or practices.
The site is provided on an "as is" and "as available" basis. While we aim to keep information accurate and current, we do not warrant that the website will always be available, error-free, fully secure, or suitable for every use case.
To the maximum extent permitted by law, Neo Pendulum (Pty) Ltd will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from website use, reliance on general website information, booking interactions, or third-party service interruptions.
Nothing in these terms excludes liability that cannot lawfully be excluded under applicable South African law.
7. Privacy, Changes, Governing Law, and Contact
Your use of the site is also subject to our Privacy Policy. We may update these terms by publishing a revised version on this page. The version displayed here applies from the stated last updated date.
These terms are governed by the laws of the Republic of South Africa. Any dispute that cannot be resolved amicably will be subject to the jurisdiction of the appropriate South African courts, unless a separate written agreement states otherwise.